1. 7-day refund on first payment
If you are not satisfied with your subscription within 7 days of your first paid charge, email billing@lyeve.com and we will issue a full refund and cancel the subscription. No questions, no forms, just a one-line email.
2. Renewals and subsequent charges
Recurring renewal charges are not refundable unless required by applicable law (e.g. UK Consumer Contracts Regulations, EU consumer-protection law). Cancel a subscription before the renewal date to avoid the next charge. Cancellation is immediate and available in the customer portal at any time.
3. Statutory rights (EU / UK consumers)
EU and UK consumers have a 14-day right of withdrawal from the moment of purchase. By starting use of the paid plugins (that is, activating any paid capability with your license) before the 14 days expire, you expressly waive the right of withdrawal as permitted by law. The 7-day refund in section 1 is the equivalent customer-friendly remedy.
4. Annual subscriptions
Annual subscriptions billed up front are eligible for the 7-day refund in section 1. Mid-term cancellation does not refund unused months unless required by law.
5. Service credits
If we are responsible for a sustained outage of the issuance API that prevents you from rotating your license JWT (and the offline grace window has elapsed for that reason), we will issue prorated service credits on request. There is no credit for self-hosted downtime, because you run that infrastructure.
6. How to request a refund
Email billing@lyeve.com from the address on the account. Include your subscription ID (visible in the customer portal). We respond within two business days and refund within 5 to 10 business days through PayPal, to your original payment method.